Frequently Asked Questions

1. How do I place an order?

You can order directly through our website.
Simply choose your favorite products, add to cart, and proceed to checkout.

2. Do you accept same day orders?

Since we are based in Pontianak, same day order can be made through GoFood or WhatsApp order.

3. Where do we ship our products from?

Shipping from Pontianak to your location

4. How long can Lapis be stored in room temperature?

5-7 days in room temperature, 1-2 months in showcase/freezer

5. Can I pick up my order?

Yes! You can choose self-pickup at checkout and collect your order at our location.

6. What payment methods do you accept?

7. How do I confirm my payment?

After transfer, go to the Payment Confirmation page and upload your payment proof.

8. Can I customize my order?

Our products are made individually, however, altering some ingredients is not possible during this time.

9. How long can other cakes last?

Cookies can last up to 11-12 months when it's sealed

10. Do you use preservatives or colouring?

We are proud to say we bake our Lapis and other cakes without using any preservatives or artificial colouring.